Guest Relations Officer - Elevate Guest Experiences in Bali

Are you passionate about creating unforgettable experiences for guests? PT Nara Operasi Asia is seeking a dedicated Guest Relations Officer to join our dynamic team in Bali. This role is more than just a job—it’s an opportunity to embody our core values and make a meaningful impact on our guests' journeys. As a Guest Relations Officer, you'll be the face of our brand, ensuring every guest feels valued and well taken care of. Our team in Bali is known for its exceptional service, and we're looking for someone who shares our commitment to excellence.

In this role, you'll handle guest inquiries, manage reservations, and ensure smooth check-in and check-out processes. You'll also be responsible for addressing any guest concerns, providing information about local attractions, and ensuring our guests have a seamless experience. This is your chance to shine and make a difference in the travel industry.

PT Nara Operasi Asia is a leading hospitality company in Indonesia, with a strong presence in Bali. We pride ourselves on our innovative approach and dedication to guest satisfaction. Join us and be part of a team that's shaping the future of travel in Bali.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and provide exceptional customer service.
• Manage reservations and ensure smooth check-in and check-out processes.
• Address guest concerns and resolve issues promptly.
• Provide information about local attractions and activities.
• Ensure compliance with hotel policies and procedures.
• Collaborate with other departments to enhance the guest experience.
• Maintain accurate records of guest interactions.
• Represent the hotel at events and promotions to enhance its image.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest relations or hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment.
• Knowledge of hotel management software, such as PMS (Property Management System).
• Customer service certification is a plus.
• Enthusiasm for the travel industry and a passion for creating memorable experiences.

🛠️ Keahlian

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