Customer Service Training & Product Operations (Mandarin Speaker)

Akulaku · 📍 Jakarta Pusat, Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
nego
Akulaku is looking for a dedicated Mandarin speaker to join our Customer Service team. In this role, you will be responsible for providing excellent customer service, training new hires, and supporting product operations. This is a great opportunity to work in a dynamic and fast-paced environment while helping customers with their needs.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to Mandarin-speaking customers through various channels (phone, email, chat, etc.).,Train and mentor new hires to ensure they meet company standards and customer expectations.,Support product operations by identifying customer feedback and suggesting improvements.,Maintain accurate and up-to-date customer records.,Handle customer complaints and escalations professionally and efficiently.,Assist in the development and implementation of customer service policies and procedures.,Participate in team meetings and contribute to the development of customer service strategies.,Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

Fluent in Mandarin, both spoken and written.,At least 2 years of experience in customer service or a related field.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Good problem-solving and decision-making skills.,Familiarity with customer service software and tools.,Bachelor's degree in Business, Communications, or a related field is a plus.,Previous experience in training and mentoring is a plus.

🛠️ Keahlian

Excellent Mandarin language skillsCustomer service experienceTraining and mentoring skillsProblem-solving and decision-making skillsAttention to detailTeamwork and collaboration skillsTime management skills
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait